General questions

Prior to every purchase occasion, a credit check is always performed in which we check a number of things. If you have any questions about why your purchase has been denied, feel free to contact SveaWebPay.

If you have paid the invoice in the past few days you may disregard the reminder. If you want to be sure that we have received your payment (it could take up to three banking days before we see that your payment has been registered), feel free to contact SveaWebPay.

Contact SveaWebPay and we will assist you!

Naturally, you will not have to pay the invoice if you have not received the goods. First and foremost, contact the store in which you made your purchase. If you do not receive an answer from the store, contact SveaWebPay.

If you have misplaced an invoice, you may order a new one from SveaWebPay. To enable us to send a copy of an invoice, we need the following details: Your name, complete invoice number, or alternatively your personal ID number/corporate registration number, and the store that you purchased the product from.

Please contact SveaWebPay if you want to delay the due date for your invoice, assuming that the invoice is not past due. The due date may be delayed for not more than ten days. However, this does not apply to account notifications/invoices.

You can naturally do that! On most invoices from SveaWebPay, a minimum payment amount is specified. Note that the payment must be credited to SveaWebPay no later than on the due date to ensure that the installment is valid. Subsequently, an account notification will be sent to you in the middle of every month until the entire amount has been paid.